Thank you for purchasing Vocal Cipher.
We want you to be satisfied with your purchase. Because Vocal Cipher is downloadable software, refunds are handled according to the conditions below.
Refund Eligibility
You may request a refund if you experience a significant technical problem that prevents Vocal Cipher from functioning as described and the issue cannot reasonably be resolved with our support team.
Before requesting a refund, please contact support and provide details about the problem. We may request information such as your Windows version, application version, error messages, or screenshots so we can investigate the issue.
Non-Refundable Situations
A refund may not be available when:
- The software works as described but you have changed your mind.
- Your computer does not meet the stated system requirements.
- You have not followed the installation or activation instructions.
- The issue is caused by third-party software, hardware, drivers, or operating-system configuration.
- You purchased the product from an unauthorized third party.
- You have violated the License Agreement.
- The refund request is based on features that were not advertised as included.
Technical Problems
If you encounter a technical problem, please contact us first. We will make reasonable efforts to help you install, activate, and use the software.
If a confirmed technical issue cannot be resolved, we may approve a refund at our discretion in accordance with applicable consumer protection laws.
Refund Processing
Approved refunds are normally returned through the original payment method. Processing time may depend on your payment provider or financial institution.
Contact
For refund or technical-support requests, please use the contact method provided on the Vocal Cipher website.